ŠIAULIAI - FAQs

Civil Registration. How can I order services provided by the Civil Registration Division?

Applications can be submitted:

Online: Via the Electronic Government Gateway portal by connecting to the MGVD information system at www.registrucentras.lt.
In Person: By arriving at the Civil Registration Division (Varpo g. 15) personally or through an authorized person.
Via Representative: If applying through a representative, a document confirming representation and the representative's ID must be provided. The power of attorney must be certified by a notary or issued electronically.
By Mail/Courier: Send the application and attached documents via registered mail or courier.
From Abroad: Lithuanian citizens living abroad can apply through Lithuanian diplomatic missions and consular posts.

Civil Protection. Where can I find the nearest shelter from my place of residence?

A shelter is intended for short-term protection (up to several hours) during a threat to life or health.
You can find the nearest shelters at your place of residence by following this link https://maps.siauliai.lt/portal/apps/webappviewer/index.html?id=0a2905ca09cb465a8a08237f78ca6314

Residence Declaration. I have moved to Šiauliai permanently. How should I declare my place of residence? Residence can be declared electronically:

At www.epaslaugos.lt or www.registrucentras.lt
By arriving at the eldership (seniūnija) or municipality during reception hours.
For Renters: Arrive with the property owner or bring the original lease/use agreement. You will be declared for the duration of the agreement; once it expires, the declaration is canceled.

Reception Hours:
Mon, Tue: 8:00 AM – 5:00 PM
Wed: 9:00 AM – 6:00 PM
Thu: 8:00 AM – 2:00 PM
Fri: 8:00 AM – 12:00 PM
Lunch break: 12:00 PM – 12:45 PM. Working hours are 1 hour shorter on the eve of holidays.

Required Documents:
Personal ID documents.
Minor child's birth certificate.
In case of divorce, the court decision specifying the child's place of residence.

Events. Where can I find information about events?

All city events are published at www.visitsiauliai.lt.

City Maintenance. I want to report a city problem. How can I do this?

Register problems on the Smart City platform: https://1863.siauliai.lt/.
Call the 24/7 short number: 1863.
Email: [email protected].

Complaints. How can I submit a complaint? Complaints can be submitted:

At the municipality reception: Vasario 16-osios g. 62 / Trakų g. 40 (Phone: +370 41 50 05 10).
Online: www.epaslaugos.lt or mano.siauliai.lt.
Email:

Note: The complaint must be signed. Electronic submissions must include a digital copy of a signed complaint or a qualified electronic signature.

I received a fine. How do I report that I was not the driver?

The owner must report the actual driver's data within 30 calendar days.
Data can be submitted via www.epaslaugos.lt or mano.siauliai.lt.
Required data: Name, surname, personal code/DOB, residence, and driver's license details.
Always include the violation number (ROIK).

I received a fine. How do I fulfill an administrative instruction (pay the fine)?

Use payment code 1001 for all administrative fines.
The ROIK code must be entered in the "Unique payment code" field.
Each fine must be paid via a separate payment order.

Social Housing. Can I get social housing?

Social housing is rented to those on the official list of eligible persons and families.
Applications can be submitted at the municipality reception (Window 4), by mail, email (signed with a qualified electronic signature), or through a representative.

Health. When can I visit the emergency medical room?

The Emergency Outpatient Room at Dainų Primary Health Care Center (Aido g. 18) works weekends and holidays (9:00 AM – 3:00 PM).
It serves adults and children from age 7 for indications like fever, acute pain, or minor trauma.
Children under 7 should go to the Mother and Child Clinic (Architektų g. 77).
Registration phone: +370 41 552 813.

Legal Aid. How can I get legal aid?

Legal aid is provided at Vasario 16-osios g. 62, Room 12.
Hours: Mon/Tue (9 AM – 4 PM), Wed (9 AM – 5 PM), Thu (8 AM – 4 PM).
Phone for inquiries: +370 41 500 521.

Land Tax. How and where is state land lease tax paid?

Payments can be made via banks, e-banking, Lithuanian Post, Perlas terminals, or Maxima checkouts.
Recipient: Šiauliai City Municipality Administration (Code: 188771865).
Payment codes: 3111 (Individuals), 3121 (Legal entities).